About Us

Happy Customer was founded in 2016 by an experienced and passionate customer service ambassador who has over 8 years of experience in the industry and had the dream to empower small to medium scale businesses with excellent customer support that rivals fortune 500 companies and more.

Our Values

P- passion
I- Integrity
E- Excellence

  • Ease of Use, No Contracts, Scale-up or Down as you need
  • 24/7 coverage
  • Omnichannel support
  • 8 + Years of Experience
  • Quick and easy setup

Our Mission

Happy customer aims to help small to medium enterprises scale up their business using great customer service. We offer high quality and affordable customer care solutions to premium brands such as yours.

Our Vision

We are in the business of creating a customer-focused business movement globally.We aim to help companies reach their full potential through exceptional customer services.

2011

8 Years Completed

5
+

Number of Employees

1
+

Completed Projects

10
%

Customer Rating

Our Process

Discovery Call

Schedule a meeting to discuss what you do, what you need, your customer service strategy, which channels you use, and how you want things done.

Product/Service Learning

Provide product/Service Information in detail. 

Knowledgebase Creation

We then create FAQ’s, Scripts, Canned Messages, and Response templates from your existing support channels or from the product information available.

Integration

Integrate with your systems 

Team Assignment

We assign you with an expert account manager and highly talented specialist(s)

Start

What to expect while working with us

  1. Daily excel reports showcasing each ticket handled
  2. Weekly Analysis reports (trend charts, insights)
  3. Monthly Reports (graphs showcasing important customer analytics)
  4. Constant updating of information and improving existing support ways
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