Category: News

Steps Checklist For a Great Client Onboarding Process

It’s finally happened! All the names have been added to the signature lines after all the meetings, calls, late-night edits, and final approvals. Your company has landed its newest client, and now it’s GO time! Now what? As the sales to service handoff happens, it is important to remember that how you proceed hereafter can […]

Share Insights Across Your Team

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How Happy Customer Service Can Outperform HAL 9000 and Your Old Phone System

Face it, the landline phone system you’ve been using at the office has to go. Sure, the legendary office administrator at the front desk has kept the seams from showing when customers call, messages come in and coordination has to click. But, why are they wasting time coddling equipment that was cutting-edge 50 years ago? […]

4 Ways to Use A Business Happy Customer Service Provider to Keep Law Clients Happy

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Happy Customer Service for Call Centers: Tech and Time Savers for Frazzled Call Floors

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