Month: September 2020

7 Ways to Reduce Customer Response Times.

7 Ways to Reduce Customer Response Times For any business that wants to improve its customer service, learning how to reduce customer response time is paramount. 60 minutes is how much time 88% of customers are willing to wait for a response. Yet most businesses respond in 12-24 hours. Can you see the disconnect? Besides, […]

Why work with Happy Customer Service?

Our Story Having worked in customer service for at least 9 years, Happy Customer’s steward, Diana, noticed that there was a trend of poor or mediocre customer service in both local and global businesses. Aimed with the belief that a person can change the world if they tried hard enough, she began on a journey […]

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