7 Ways to Reduce Customer Response Times.

7 Ways to Reduce Customer Response Times For any business that wants to improve its customer service, learning how to reduce customer response time is paramount. 60 minutes is how much time 88% of customers are willing to wait for a response. Yet most businesses respond in 12-24 hours. Can you see the disconnect? Besides, […]

Why work with Happy Customer Service?

Our Story Having worked in customer service for at least 9 years, Happy Customer’s steward, Diana, noticed that there was a trend of poor or mediocre customer service in both local and global businesses. Aimed with the belief that a person can change the world if they tried hard enough, she began on a journey […]

Happy Customer Service

Navigating Customer Service During Covid 19.

During this season, people have nothing but time on their hands. They can’t go out due to the safety restrictions put in place. And as a result, a number of chain reactions have taken place– one being the increase in online shopping. E-commerce businesses are really booming right now. There has just never been a […]

Happy Customer Service

Ecommerce customer service best practices for 2020

Ecommerce customer service best practices What’s your share of the $4 trillion the global online market is estimated to close at, in 2020? Whatever your share is, you are probably looking to grow more.  Everyone is and the competition is thick. So, how can your eCommerce business stand out? With effective e-commerce customer service, that’s […]

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