Front-Line

(How we ensure quality chat support)

Why do you need Social Media Customer Support?

Considering that approximately 2.5 billion people use smartphones today, it’s critical to engage with your customers where they are. According to SocialMediaToday, 67% of consumers use social media channels to seek help.

88% is the number of customers that say they won’t purchase from a company that leaves questions on social media, unanswered. Social Media Customer Support or “Social Care” is a new trend in customer service but a very important one, given that 34.5% of customers prefer using Social Media support over phone or email.

Whether you are just starting out, rapidly growing or have an already established brand presence- with these statistics, it’s clear that every business should have a great Social Care strategy.

At Happy we specialize in offering great support on social media. We know the hard work that goes into creating a brand and want to help protect your brand image through excellent support services. Our 24/7 customer interaction increases customer engagement, improves customer loyalty and retention. It also saves time and costs by deflecting calls. Besides, Most Social Media Channels have great analytics which will provide you with data for sales and marketing initiatives.

Benefits

• 24/7 coverage
• Increase customer engagement
• Improve customer loyalty and retention
• Save money and time

We offer both live and call-back phone services.

•    Answering Services

Don’t suffer missed calls again; a missed call is a lost business opportunity. At Happy Customer, we will provide 24/7 call assistance to ensure that all calls are responded to in the most reliable time and manner. Have your peace of mind by dedicating your time to your business expansion and sales, while we take care of answering your customer’s queries and solving issues.

•    Help desk

At Happy Customer, we have well-trained staff who come from diverse academic backgrounds including technology, finance, retail, human resources, and marketing. They are very knowledgeable and can offer technical support over the phone. They can troubleshoot issues, offer product information, usage, and guidelines.  We can integrate with your existing ticketing systems, to track arising matters and escalate them to your companies’ appropriate department for quick resolutions as per your specifications.

•    Overflow and after-hours support

At times even with a well-staffed customer service department, you will find your customer queries spilling into the missed ticket queue for lack of enough manpower. This might be the case in certain seasons, or after your business makes certain announcements or adjustments. Or maybe as a result of a new marketing campaign.

Don’t worry about lost business opportunities. We can help you in such scenarios by providing overflow support services.

In case you need your omnichannel support system manned long after closing hours, we are the people for the job, at Happy Customer, we offer 24/7 quality customer support. Our team works in shifts. Therefore each hour of the day is always covered by fresh, energetic, and enthusiastic individuals with a readiness to wow your customer, whatever time of day.

• Order processing

We offer exceptional customer service to your e-commerce customers. We can take care of all your order processing needs by interfacing with your order taking system. Let us help you have zero abandoned shopping carts from lack of assistance. We can provide after-hours support for your order needs long after closing time. Even after your physical business premises are closed. Our staff is well trained, highly professional, and customer-focused.

By letting us take care of your order processing needs, you will, in turn, be closing sales round the clock.