Having worked in customer service for at least 9 years, Happy Customer’s steward, Diana, noticed that there was a trend of poor or mediocre customer service in both local and global businesses.
Aimed with the belief that a person can change the world if they tried hard enough, she began on a journey to create a global customer-centric movement not only for businesses but customers as well. This also coincided well with the purpose God had given her.
Wouldn’t the world be a better place if we all treated each other as a customer? This is the main message that Dale Carnegie tried so eloquently to preach in his popular book “ How to win friends and influence people”.
Yet most if not all of us look for what we can get from the other person without caring a bit about what we can do for them. The bible and John C Maxwell couldn’t have said this better, “If you want to be great, serve others.” Serve here meaning go out of your way to be of service and value to others.
Customer service is not a modern term, in its simplest form, it means to serve others as you would wish to be served. Who doesn’t wish to be served well if not like a king?
This is the basis on which Happy Customer Service was started. We simply want to treat you and your customers as kings. To change the common narrative that customers have about businesses always offering poor customer service.
Just in case you are wondering what is in it for you. Great customer service has been shown to grow business by increased revenues, increased referrals, and increased customer retention. Up to a 5% increase in customers, retention has been shown to yield up to 95% more revenue.
However, to have good customer retention rates, you have to provide excellent customer services and build relationships in the process. But we understand that doing this takes time. It’s understandable that you might not have the time or expertise to do this. We on the other hand live to serve businesses and their customers.
To help you try our services at almost no cost whatsoever, we are offering a 30% discount on the first bucket of hours you purchase. You can also cancel anytime and get a refund of any unused hours.